Pre sales service
To provide customers with professional product consulting, to help customers from a professional point of view of product project feasibility study. Accompanying the customer to carry on the on-the-spot investigation to the product, in order to provide the real business analysis data for the customer with the actual operation experience. It is necessary to investigate the operation site and operation of the customer, and to help the customers to plan and invest effectively.
Sale service
Overseas customers
(1) with the customer to sign the purchase and sale or lease management contract.
(2) to maintain contact with the customer during the sale of services, in a timely manner to inform the customer.
(3) after the signing of the contract, the company provides technical training for customers (according to their own circumstances, can be sent 1 - 2 technical staff).
Local customers
(1) the product in accordance with the contract and the installation and commissioning of professionals, to achieve the use of standard products.
(2) professional staff will introduce customers to the general structure of the product, the configuration and use of ancillary equipment, basic considerations and simple maintenance methods, and will be patient to answer questions from customers.
(3) at the end of the installation work, the installation of personnel to leave the maintenance contact, after the problems such as customers can directly contact with the maintenance department.
After-sale service
(1) in the warranty period, the vulnerable parts free to provide maintenance services for customers. After the warranty period, for customers to buy my company's products, only to replace parts of the cost of the cost of.
(2) at any time to provide customers with telephone counseling services, to provide the corresponding technical support.
(3) to conduct regular visits to customers, consult customer advice, in a timely manner to provide customers with the company's new product related information.